Privacy Policy

Urho Casino respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services. By creating an account or using our platform, you agree to the practices described in this policy.

We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. This policy applies to all users of our services, regardless of location.

We collect several types of information to provide and improve our services:

• Account Information: Name, date of birth, email address, phone number, residential address, and identity verification documents
• Financial Data: Payment method details, transaction history, deposit and withdrawal records
• Gaming Activity: Game preferences, betting patterns, session duration, and gameplay statistics
• Technical Information: IP address, device type, browser information, operating system, and connection data
• Communication Records: Customer support interactions, chat logs, and correspondence

We may also collect information from third-party sources for identity verification, fraud prevention, and regulatory compliance purposes.

Urho Casino uses your personal data for the following purposes:

• Processing account registration and maintaining your gaming account
• Facilitating deposits, withdrawals, and payment processing
• Providing customer support and responding to inquiries
• Ensuring compliance with anti-money laundering and know-your-customer requirements
• Detecting and preventing fraud, collusion, and other prohibited activities
• Implementing responsible gambling measures and self-exclusion tools
• Sending promotional communications where you have consented
• Improving our services through analytics and user experience research

We process your personal data based on several legal grounds:

• Contract Performance: Processing necessary to provide our gaming services and fulfill our contractual obligations
• Legal Obligation: Compliance with regulatory requirements, including licensing conditions and anti-money laundering laws
• Legitimate Interest: Fraud prevention, security measures, and service improvement, balanced against your privacy rights
• Consent: Marketing communications and optional features where you have provided explicit consent

We may share your information with trusted third parties in limited circumstances:

• Payment processors and financial institutions for transaction processing
• Identity verification and fraud prevention service providers
• Our licensing authority and regulatory bodies when required by law
• Legal authorities in response to valid legal requests or court orders
• Service providers who assist with technical operations, customer support, and marketing

All third parties are contractually bound to protect your data and use it only for specified purposes. We do not sell your personal information to third parties.

Urho Casino implements comprehensive security measures to protect your personal information. We use industry-standard encryption protocols, secure servers, and regular security audits to safeguard your data against unauthorized access, alteration, or disclosure.

Our security measures include firewalls, intrusion detection systems, and strict access controls limiting employee access to personal data on a need-to-know basis. We regularly update our security practices to address emerging threats and vulnerabilities.

You have several rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data, subject to legal and regulatory requirements
• Restriction: Limit how we process your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing

To exercise these rights, contact our privacy team using the details provided below. We will respond within the timeframes required by applicable law.

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site usage. We use essential cookies for basic functionality, performance cookies to improve our services, and marketing cookies for personalized advertising where you have consented.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality and your user experience.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically retained for five years after account closure, while transaction records may be kept longer to meet regulatory requirements.

We regularly review our data retention practices and securely delete information that is no longer required.

Your personal data may be transferred to and processed in countries outside your jurisdiction. When transferring data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Urho Casino does not knowingly collect personal information from individuals under the legal gambling age. Our services are restricted to adults who meet the minimum age requirements in their jurisdiction. If we discover that we have collected information from a minor, we will delete it immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through email or prominent website notices. Continued use of our services after policy updates constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer at our registered office or through our customer support channels. We are committed to addressing your concerns promptly and transparently.