Responsible Gambling

Urho Casino is dedicated to providing a safe and enjoyable online gaming environment. We believe that gambling should always be a form of entertainment, not a source of financial or personal distress. Our responsible gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable individuals, and promote responsible play among all our customers. We are committed to upholding the highest standards of player protection, working in strict compliance with the regulations set by our licensing authority.

We understand that for a small minority of individuals, gambling can transition from a harmless pastime to a serious problem. Urho Casino actively promotes responsible gaming practices through various tools and resources designed to help you maintain control over your play. Our team is trained to recognise and respond to potential indicators of problem gambling, and we continuously review and improve our policies to ensure they remain effective and supportive.

Problem gambling can manifest in various ways, and it is crucial to be aware of the signs, both in yourself and in others. Early recognition can lead to timely intervention and support. Here are some common indicators:

• Spending more money or time gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your relationships, work, or studies.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, guilty, or depressed after gambling.
• Difficulty stopping or controlling your gambling behaviour.
• Neglecting responsibilities or hobbies due to gambling.

If you recognise any of these signs in your own behaviour, or if you are concerned about a friend or family member, we strongly encourage you to seek help. Urho Casino provides tools to assist you, and external support organisations offer confidential advice and assistance.

Maintaining control over your gambling is key to ensuring it remains a positive experience. Urho Casino encourages you to follow these guidelines for responsible play:

• Gamble for entertainment, not as a way to make money. View gambling as a leisure activity with a cost, similar to going to a concert or cinema.
• Set a budget and stick to it. Decide how much you can afford to lose before you start playing, and do not exceed that amount.
• Never chase losses. Accept that losing is part of gambling and do not try to win back money you have lost.
• Balance gambling with other activities. Ensure gambling does not become your sole form of entertainment.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs. Your judgement may be impaired.
• Understand the rules of the games you play. Knowledge helps you make informed decisions.
• Take regular breaks. Step away from the screen and do something else.

Urho Casino provides you with the ability to set personal limits on your account, empowering you to manage your gambling activity effectively. These limits can be set for various aspects of your play:

• Deposit Limits: You can set a maximum amount of money you can deposit into your account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This allows you to set a maximum amount of money you are willing to lose over a set period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: You can define the maximum total amount you wish to wager over a specific period (daily, weekly, or monthly). This helps control the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase a limit will be subject to a cooling-off period before it becomes active, allowing you time to reconsider your decision. This measure is in place to prevent impulsive increases in spending.

If you feel you need a short break from gambling, Urho Casino offers Time-Out functionality. This allows you to temporarily suspend your account for a defined period, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in, deposit, or play any games. This provides an opportunity to step back and re-evaluate your gaming habits without committing to a longer self-exclusion.

To initiate a Time-Out, please navigate to the Responsible Gaming section within your account settings. Once a Time-Out period is active, it cannot be reversed until its duration has expired. This ensures the effectiveness of the break you have chosen to take.

For individuals who feel their gambling has become problematic and requires a more significant break, Urho Casino offers comprehensive self-exclusion options. Self-exclusion allows you to voluntarily close your account for a longer, predetermined period, typically ranging from six months to five years, or even permanently.

During a self-exclusion period, you will be prevented from accessing your account, depositing funds, or placing any wagers. We also take reasonable steps to prevent you from opening new accounts with Urho Casino during this time. Any remaining funds in your account at the time of self-exclusion will be returned to you in accordance with our terms and conditions.

To self-exclude, please contact our customer support team, who will guide you through the process. Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. This measure is designed to provide a firm and effective barrier against gambling during a vulnerable period.

Urho Casino is strictly committed to preventing underage gambling. It is illegal for anyone under the legal gambling age (which is 18 years in most jurisdictions) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

During the registration process, all customers are required to confirm they are of legal gambling age. We also utilise third-party verification services to cross-reference the information provided. If we suspect that an account is being operated by a minor, we will immediately suspend the account and take appropriate action, including reporting to relevant authorities.

We encourage parents and guardians to take an active role in protecting minors from accessing online gambling sites. Here are some tips:

• Keep your Urho Casino login details confidential and secure.
• Install parental control software on your devices to block access to gambling websites.
• Educate your children about the risks associated with underage gambling.
• Monitor their online activity and device usage.

To help you keep track of your time spent gambling, Urho Casino offers Reality Checks. This feature provides periodic pop-up notifications during your gaming sessions, reminding you of the duration of your current session. These reminders can be set at various intervals, such as every 30 minutes or every hour.

The Reality Check notification will display how long you have been playing and may also provide a summary of your wins and losses during that session. This prompt encourages you to take a moment to reflect on your activity, decide whether to continue playing, take a break, or log out. You can configure your Reality Check preferences within your account settings, allowing you to tailor this tool to best suit your needs for responsible play.

Understanding your own gambling habits is the first step towards responsible play. Urho Casino encourages you to take a self-assessment questionnaire to evaluate your relationship with gambling. This confidential assessment consists of a series of questions designed to help you reflect on your behaviour and identify any potential risk factors.

The self-assessment is not a diagnostic tool, but rather a guide to help you gauge whether your gambling is becoming problematic. Based on your responses, you may receive personalised feedback and recommendations, including suggestions for utilising our responsible gaming tools or seeking further support from external organisations. You can find the self-assessment within the Responsible Gaming section of your Urho Casino account. Completing it regularly can be a valuable part of maintaining healthy gambling habits.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)